6 scenarios for quick client feedback questionnaires
Here are some other circumstances in which your marketing, customer success, UX, and product teams can use customer feedback surveys.
1. Customer satisfaction review emails
Does this email from Amazon’s post-purchase review seem familiar to you?
First, enter your custom question in the form builder and choose the kind of feedback rating scale. You can use several answer field types to create more questions.
Once the survey is prepared for distribution, copy the URL and visit your email automation platform. Although we do not yet have iframes or integrations, you can start gathering evaluations and feedback by hyperlinking the survey.
We have included an image of the first question and rating scale along with a link to the feedback form in our newsletter.
2. Omni-channel NPS surveys
Launching NPS surveys within web applications is something our consumers truly like doing to increase the feedback response rate. Additionally, we have firsthand experience with this having sent NPS pop-ups to our 30- and 90-day users. However, other people do not utilize the dashboard as much, thus it was challenging to get their input when you needed it.
NPS surveys are an excellent method for striking up a discussion with your clients. “Would you suggest us to your friends or colleagues?” is the typical opening query. It is quite easy to respond to the 0–10 rating scale, which also provides a transition to further feedback questions.
You can design the follow-up questions to match the niche pain point you wish to help with. This strategy has been adopted by many SaaS companies, such as Teamleader.eu, Mention and Microsoft.
3. Custom in-app questionnaires
When users are utilizing your app is the best time and location to get their feedback. You are able to accurately depict the feelings and experience.
You should design a set of queries specifically for the given situation. If you want your users to spend less than five minutes, attempt to limit the number of inquiry fields you add to no more than five. Additionally, add some humor to the form’s title to make it seem happy and upbeat.
4. Website mini pop-up survey examples
A crucial responsibility for SaaS and service suppliers is evaluating the caliber of their leads. Using a customer care bot to greet new website visitors is a popular strategy. You can use conversational relationship management apps like tawk, Hubspot and Intercom.
A quick survey is another approach to find out why they are on your website. It might be as easy as asking yourself one question: what are you trying to find?
This allows you to collect keyword data for your content strategy and see whether you are reaching the correct audience.
5. Social media feedback surveys
Customers tend to be the most free-spirited and opinionated on social media. Making it a fantastic source for feedback collection. Use that energy for your user research.
6. Product update announcement and improvement feedback form
On the feedback form, you can also add text paragraphs and headlines as an introduction to your survey.
Some of our genius users write their product release notes and use it as an announcement pop-up banner. It saves them the money to use an additional tool, and it helps keep all product feedback, bug reports and feature requests streamlined to one place. On the announcement pop-up, you can have feedback fields to collect ratings and written comments to track the reaction of users.
Combining the new product feature post with the feedback tracking form enables you to accelerate user adoption and obtain more feedback insights for improvements.
Capture user feedback easily. Get more insights and make confident product decisions.
Getting feedback has never been easier and we hope you’ve realized that after reading this article. Let us know what you think, your feedback is important.